Call dispatch at (661) 508-9137

Privacy

Last updated November 13, 2026.

This page explains how superservicetowingav.com, run by Super Service Towing & Recovery LLC in Palmdale, California, handles your information.

What we collect

  • Your location, only when you tap “Text my location” or “Use my location.”
  • The addresses and details you enter in the estimator.
  • Chat box: your name, phone number and the messages you send. Our messaging provider runs the chat box for us.
  • The texts and calls you send us.
  • Visit counts and button taps, like “Call,” which we use to improve the site.

Your location

When you text your location, your phone’s messaging app sends it to dispatch; this website doesn’t store it. In the estimator, your coordinates go to our server only to look up the address and the driving distance.

Address search and distance

To estimate a tow, our server sends the addresses or coordinates you enter to Google Maps Platform, and Google’s privacy policy applies to those lookups. Test versions of this site use Photon (built on OpenStreetMap), the U.S. Census Bureau geocoder and the OSRM routing service instead, and keep lookups in memory for up to a day. We don’t sell them.

Visit statistics

We use Google Analytics to count visits and see which pages and buttons people use, like “Call” or “Text.” It sets cookies and sends Google your browser and device type, the pages you view, the buttons you tap and an approximate location based on your IP address. Google’s privacy policy applies to that data. You can block it in your browser’s cookie settings or with Google’s opt-out add-on.

How we use it

We use your information to answer you, send a truck, give you an estimate, text you if you agreed to texts, and improve the site. This website takes no payments.

Text messages

  • Who texts you: Super Service Towing & Recovery LLC.
  • Opt-in: you get texts only if you send a message with your phone number through the chat box on this site, which says that submitting it authorizes texts about your request, or if you text us first. We text you only about your request, never with promotions.
  • Not a condition of purchase: you never have to agree to texts to get service.
  • Frequency and cost: message frequency varies. Message and data rates may apply.
  • Opting out and help: reply STOP at any time to stop receiving texts; we’ll send one message confirming you’ve opted out. Reply HELP for help, call (661) 508-9137 or email support@superservicetowingav.com.
  • Your mobile information: we do not share mobile information with third parties or affiliates for their marketing or promotional purposes. Text message opt-in data and consent are not shared with any third parties, except service providers that deliver our messages.

Wireless carriers are not liable for delayed or undelivered messages. The full program terms are on our Terms page.

Who we share it with

We share information only with service providers that help us run the site and our business: website hosting, Google Maps Platform for address lookups, Google Analytics for visit statistics, and our messaging and customer-relationship provider for the chat box and texts. They may use it only to provide services to us. We may also share information when the law requires it. We don’t sell your personal information.

How long we keep it

We keep chat and text records as long as we need them to handle your request and keep our business records.

Your choices

You can ask what personal information we have about you or ask us to delete it. Call (661) 508-9137 or email support@superservicetowingav.com.

Questions

Super Service Towing & Recovery LLC, 37949 6th St E, Palmdale, CA 93550. Call or text (661) 508-9137, or email support@superservicetowingav.com.

Call dispatch